Are all Orange Beauty products genuine?
Yes. All products sold by Orange Beauty are 100% genuine and sourced through reputable international suppliers.
Is Orange Beauty an authorised retailer of every brand?
Not necessarily. Some products may be parallel imported, and Orange Beauty may not be an authorised distributor or retailer of certain brands. The products we sell are genuine products sourced through trusted international supply channels.
Why can your prices be lower than the recommended retail price?
With over 12 years of experience in beauty trading and sourcing, we work with international supply partners and source strategically. When we secure better pricing or special opportunities, we aim to pass that value on to our customers.
How much is shipping within New Zealand?
North Island: Standard Shipping is NZD $7.90 for orders below NZD $100, and free for orders of NZD $100 or more.
South Island: Standard Shipping is NZD $9.90 for orders below NZD $100, and NZD $4.90 for orders of NZD $100 or more.
Shipping charges are displayed at checkout before payment.
Can I return a product if I change my mind?
Eligible unopened and unused products may be returned within 14 days of delivery, subject to our Returns & Refunds policy. Products must remain in their original packaging, in resalable condition, with seals intact.
Can I return an opened beauty product?
Change-of-mind returns are generally not accepted once a beauty or personal-care product has been opened, used, tested or had its seal removed for hygiene, health and safety reasons. This does not affect your rights if a product is faulty or otherwise fails to meet applicable consumer guarantees.
What if my order arrives damaged or incorrect?
Contact us at info@orangebeautystore.com with your order number and, where applicable, photographs of the product and packaging. We will assess the issue and assist you.
Do you ship to Australia?
We currently ship within New Zealand only. Shipping to Australia is not available.
How can I contact Orange Beauty?
Email us at info@orangebeautystore.com and our customer-care team will assist you.