Shipping policy

Shipping Policy

Where We Ship

Orange Beauty Store currently ships throughout New Zealand.

International shipping, including shipping to Australia, is not currently available. We are working on expanding our delivery options and will update our website when additional destinations become available.

New Zealand Shipping Rates

All shipping rates are in New Zealand dollars (NZD).

Orders from $0.00 to $99.99:
Standard Shipping — $7.90

Orders of $100.00 or more:
Free Standard Shipping

Applicable shipping charges will be displayed at checkout before payment.

Order Processing & Delivery

Orders are processed after payment has been confirmed.

We aim to prepare and dispatch orders as quickly as possible. Processing may take longer during promotional periods, public holidays or other periods of high order volume.

Delivery times may vary depending on your location, courier network and circumstances outside our reasonable control. Delivery timeframes are estimates and are not guaranteed.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after placing your order, please contact us as soon as possible.

Incorrect or incomplete delivery information may result in delays or additional delivery costs.

Lost, Damaged or Incorrect Deliveries

If your parcel appears to be lost, arrives damaged, or you receive an incorrect product, please contact Orange Beauty Store Customer Care through the Contact Us page.

Please include your order number and, where relevant, photographs of the product, parcel and packaging.

We will work with you to resolve the issue.

Nothing in this Shipping Policy limits your rights under applicable New Zealand consumer law.