Privacy policy
Privacy Policy
Last updated: September 29, 2026
Orange Beauty Store (“Orange Beauty”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit orangebeautystore.com, make a purchase, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Orange Beauty Store, we may collect personal information including:
• your name;
• email address;
• phone number, where provided;
• billing and delivery addresses;
• order and transaction information;
• products purchased, viewed or added to your cart;
• account information, where applicable;
• customer service communications;
• marketing preferences;
• device, browser and IP address information;
• website usage and interaction information; and
• other information you voluntarily provide to us.
Payment information may be processed by Shopify and our payment service providers. Orange Beauty Store does not necessarily receive or store your complete payment card details.
2. How We Collect Information
We may collect personal information directly from you when you:
• place an order;
• create or use a customer account;
• subscribe to marketing communications;
• contact customer service;
• participate in promotions or offers; or
• otherwise provide information through our website.
We may also collect certain information automatically through cookies and similar technologies when you browse or interact with our website.
Information may also be received from service providers that help us operate our store, process payments, fulfil orders, deliver parcels, provide analytics, prevent fraud or deliver marketing services.
3. How We Use Your Personal Information
We may use personal information to:
• process, fulfil and manage your orders;
• arrange payment, shipping, delivery, returns and refunds;
• communicate with you about your orders or enquiries;
• provide customer service;
• maintain and improve our website and services;
• personalise your shopping experience;
• understand how customers use our website;
• detect and prevent fraud, misuse or security incidents;
• comply with legal, tax and regulatory obligations;
• maintain appropriate business and transaction records; and
• send marketing communications where you have consented to receive them or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
4. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to offer products and services to you.
When you use our website, Shopify may process personal information on our behalf and may also process certain information in accordance with its own privacy practices and applicable terms.
Some information may be processed or stored in countries outside New Zealand as part of Shopify's global infrastructure and services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website performance, provide functionality, measure engagement, prevent fraud and, where applicable, support advertising and personalisation.
Some cookies are necessary for the website and checkout to function correctly.
Other cookies or technologies may be used for analytics, marketing or personalisation where permitted by applicable law and your privacy choices.
You can control certain cookie and privacy preferences through your browser and any privacy controls made available on our website.
Disabling certain cookies may affect some website functionality.
6. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
These may include:
• Shopify;
• payment processors;
• banks and payment providers;
• courier and logistics providers;
• technology and website service providers;
• analytics providers;
• customer service providers;
• marketing and advertising service providers;
• fraud prevention and security providers; and
• professional advisers where appropriate.
We may also disclose information where required by law, regulation, legal process or a lawful request from an authorised government or regulatory authority.
We do not sell your personal information in the ordinary meaning of selling customer information for money.
7. International Processing
Some of our service providers may process or store personal information outside New Zealand.
Where personal information is transferred or processed internationally, we take reasonable steps appropriate to our role to work with reputable service providers and to handle personal information in accordance with applicable privacy requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting or tax obligations.
When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise securely disposed of, subject to applicable legal requirements and the practices of our service providers.
9. Security
We take reasonable administrative and technical measures appropriate to our business to help protect personal information.
Our store also relies on Shopify and other service providers that maintain their own security measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information.
Under New Zealand privacy law, you may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate.
You may also contact us with questions or concerns about how your personal information has been handled.
We may need to verify your identity before responding to certain privacy requests.
11. Marketing Communications
Where you have subscribed to marketing communications, we may send you information about products, new arrivals, promotions or other Orange Beauty Store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning your orders or account.
12. Children's Privacy
Our website and services are intended for a general consumer audience and are not specifically directed to children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.
13. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices or legal requirements.
The current version will be published on our website with the date of the latest update.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to request access to or correction of your personal information, please contact Orange Beauty Store through the Contact Us page on our website.
Website:
orangebeautystore.com
Orange Beauty Store
New Zealand