Refund policy
Returns & Refund Policy
Your Rights Under New Zealand Law
Nothing in this policy excludes, restricts or modifies your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
Change-of-Mind Returns — 14 Days
If you change your mind, you may return an eligible product within 14 days of delivery, provided that the product is:
- unopened and unused;
- in its original packaging;
- in resalable condition; and
- with all seals intact.
The customer is responsible for return shipping costs for change-of-mind returns.
Original shipping charges are not refundable for change-of-mind returns.
Beauty & Personal Care Products
For hygiene, health and safety reasons, opened, used or tested beauty and personal-care products cannot be returned for change of mind.
This includes situations where you do not like a product's fragrance, texture, colour, or your personal experience with the product after it has been opened or used.
Faulty, Damaged or Incorrect Products
If a product arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible at:
hello@orangebeautystore.com
Please include your order number and, where applicable, photographs of the product and packaging.
Faulty, damaged or incorrectly supplied products are covered by your rights under New Zealand consumer law. We will provide an appropriate remedy as required by law, which may include a repair, replacement or refund.
Where applicable, Orange Beauty Store will cover reasonable return shipping costs for faulty, damaged or incorrectly supplied products.
How to Start a Return
1. Email hello@orangebeautystore.com with your order number and the reason for your return.
2. We will review your request and provide return instructions if the return is eligible.
3. Please do not send products back before contacting us and receiving return instructions.
Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.
Sale and Promotional Products
Products purchased during a sale or promotion remain protected by applicable New Zealand consumer law.
Products clearly identified as clearance or final sale may be excluded from change-of-mind returns, but this does not affect your rights if a product is faulty, damaged, incorrectly supplied, or otherwise fails to meet applicable legal guarantees.
Contact
For return or refund enquiries, please contact:
hello@orangebeautystore.com